Frequently Asked Questions

 

1. Services

​

• Do you handle both import and export shipments?

  • ​​​Yes, we manage both import and export across all major trade lanes.

• Can you provide door-to-door deliveries?

  • ​Yes, through our international network.

• Do you offer customs clearance services?

  • ​Yes, we assist with customs documentation and clearance.

 

2. Service Areas

​

• Which countries or regions do you serve?

  • ​Worldwide, thanks to our trusted partner network.

• Can you handle shipments to or from restricted countries?

  • ​Only under strict compliance checks and regulations.

 

3. Shipment Tracking

​

• Can I track my shipment online?

  • ​Yes, we provide carrier BL and AWB number in order to track easily.

• What happens in case of a delay?

  • ​We notify you immediately, investigate the cause, and provide alternative solutions when possible.

 

4. Pricing & Quotations

​

• How can I request a quote?

  • ​Simply send us an email with shipment details.

• What information do you need for an accurate rate?

  • ​Origin/destination, Incoterms, cargo description, weight, dimensions, and preferred mode of transport.

• Are there hidden fees or surcharges?

  • ​No hidden fees. Surcharges (fuel, security, peak season, etc.) may apply transparently.

• Do you offer volume discounts or long-term contracts?

  • ​Yes, tailored solutions are available.

 

5. Customs & Compliance

​

• Do you assist with import/export documentation?

  • ​Yes, we support document preparation and compliance.

• Are you compliant with Incoterms, sanctions, and export controls?

  • ​All operations follow international trade regulations.

• Can you help to determine the correct HS code for my goods?

  • ​Yes, we guide you but final responsibility lies with the shipper/consignee.

• Do you provide Certificates of Origin or EUR.1 documents?

  • ​Yes, upon request and depending on goods/destination, in partnership with customs agents.

 

6. Insurance

​

• Is cargo insurance included?

  • ​Available on request to fully cover your shipment.

 

7. Support & Follow-up

​

• Do you offer dedicated account management?

  • ​Yes, with personalized follow-up.

• How can I contact you in case of an urgent issue?

  • ​By phone or email

 

8. Shipping Process

​

• What documents are required to start shipping?

  • ​Typically: Commercial Invoice + Packing List. Additional documents may be required depending on the cargo and destination.

 

9. Shipping & Transport Documents

​

• What is an AWB (Air Waybill)?

  • ​A non-negotiable air transport document acting as a contract and shipment receipt.

• What is a Bill of Lading (B/L)?

  • ​Key sea freight document: serves as receipt, contract of carriage, and document of title.

• Difference between House B/L and Master B/L?

  • House B/L: issued by the freight forwarder to the shipper.

  • Master B/L: issued by the carrier to the forwarder.

• When will I receive shipping documents?

  • ​Once cargo is handed over and shipment confirmed; originals or digital copies depend on requirement and payment term.

• Do you handle commercial invoices and packing lists?

  • ​Must be provided by the shipper, but we can review them for compliance.

• What documents are needed for customs clearance?

  • ​Typically:

    • Commercial Invoice

    • Packing List

    • AWB or B/L

    • Certificates and licenses (if required) 

 

10. Moving & Relocation Services

​

• When preparing an international move, what must be provided:​

  • Origin & destination addresses (door-to-door, door-to-port, ect.)

  • Date of shipment / delivery (especially if deadlines apply)

  • Mode of transport (air or sea)

  • Detailed product description (e.g., “men’s cotton shirts” instead of “shirts”)

  • Quantity & packaging (number of cartons, pallets, containers, with units of measure)

  • Packaging type (pallets, crates, boxes, containers)

  • Special requirements (e.g., refrigerated goods, HAZMAT)

 

Every shipment is unique.

That’s why we take the time to understand your priorities and create a service that truly fits you. Contact us for a personalized quote free of charge and commitment-free.

​